Renting in Retirement with My Future Living
Posted 29th January 2024
Real life customer experiences when renting in retirement
Every company will tell you how good they are. But, at My Future Living, we believe in going the extra mile to seek out our customer’s opinions. Renting in retirement is becoming increasingly popular and we’ve asked some of our customers why.
How My Future Living gain customer feedback
When a customer moves in to their new rented retirement apartment, we give them some time to settle in. After three months of living within the retirement community, we then send out a survey via email to see how they’re getting on.
It’s a short survey, with questions carefully selected to ensure that if any assistance is needed, we can provide this. There is also space for anecdotal and additional feedback in their own words.
We also send out a yearly survey to all of our customers. We read each and every response and forward any areas of concern on to the relevant teams to advise and assist.
As part of these surveys, we ask if customers would like to share their experiences further with us. We then interview them and get some in-depth feedback that we can share with others.
My Future Living; real customer’s feedback
Facing spiralling rent and the ever-growing burden and cost of maintaining their spacious Victorian house and managing the large garden, Paul Jones, a 68-year-old retired landscape gardener and his wife Lindsey, a 63-year-old part-time nurse realised something had to change.
Donald Chemney considers this move to be one of the best decisions he has ever made, second only to marrying his beloved wife.
Margaret -James loves her My Future Living apartment so much that she has lived there for 32 years with no plans of ever moving!
Trevor Worrell downsized to a one-bedroom flat in retirement development Marlowe Lodge and feels like he has finally found a community where he belongs.
Susan Hall : “Even though it was a grey September day, the minute I walked into the first flat in Norfolk House, a retirement development in Gosport, I just knew this was my new home. It just felt so right.”
James Hall loves the quiet life at Homelake House retirement development in Poole, Dorset.
After being forced to leave his long-term rental home in June this year, James knows this won’t happen again as he is now on an assured tenancy agreement with My Future Living.
Downsizing to a retirement property 4 years ago, Jean now enjoys the social side of retirement living and freedom of renting.
Retired stockbroker and former Britain’s Got Talent contestant enjoys the best of both worlds renting in a retirement community by the sea.
Rik loves the fact renting is flexible and should he decide to move back to Amsterdam, he can do so quickly and easily.
Robin and Valerie Greenfield: “It is everything we wanted. We were adamant we wanted to find a home which would enable us to grow old in, so we weren’t prisoners in a flat having to go up flights of stairs and we did not want to become a burden to our children. We are really happy to have found the perfect place which has ticked every box for us.”
Everybody needs good neighbours…
Maria was keen to rent in a retirement community because it offers the freedom and flexibility she wanted but discovered a happy community that ‘feels like family’
Fred relocated to enjoy the Cornish sea air in Penzance – “Moving to an unfamiliar place could have been quite daunting but I am really enjoying retirement life and all the benefits of being close to the sea and living in a place where I feel safe and secure.”
Glyn Jones: “Although I had never considered renting in retirement, I highly recommend it, especially for those that want to downsize from a larger home like my neighbour did some years ago. The community that I’m living in is really nice and I’m hoping I will stay here for a long time.”
